domingo, 16 de agosto de 2009

Pos Indonesia customer service

In November 2008, I sent a parcel from Indonesia to Spain but it never arrived. 2 months later I began worrying about it.

I sent an email message to Pos Indonesia almost every week since January until June but usually they didn't answer. When they did, just said "we'll check it" but never got any news.

Finally, last May (6 months later) they told me the parcel was sent to US (¿?) and returned to Bali (¿?). I asked them why but never got an answer. Although I wrote my name, address, phone,... they argued not having my contact data.

Now they want me to pay the fees to send the parcel again. Of course, I won't do it! It's not my fault. I can't do anything about it, but at least I can warn you about Pos Indonesia horrible service. When I go back to Bali, they'll listen to me!

If you had any problem with this company, please leave your comments here. If you need help to make a complaint, let me know too. This is Pos Indonesia website:

And the contact email addresses I found:

sábado, 1 de agosto de 2009

Pos Indonesia tracking service

Once the parcel is sent you get a reference number to track it.

The first problem appeared when the woman attending the office said: "If you don't receive the parcel in 2 months, go to your postal service with this receipt to claim it". False, of course. My local postal service can only track the shipment if they already got it.

Second step (and second problem), try to track the parcel through Some options don't work, some aren't translated to English and the tracking didn't work until I sent several email messages to Pos Indonesia.

When it finally worked the parcel was already lost but the information was so cryptic that I didn't notice it:
Departure from inward OE to 80000 Adpis : 000192
What does it mean? After browsing their website several times I realized that "OE" means "office of exchange", 80000 is the code for Bali main office, "Adpis" is the indonesian word for "Advice" and 000192 seems to mean (there's no translation) that there was a problem with the parcel and I need to pay more to get it.

OK, I'll send them a new email to ask about it...

miércoles, 15 de julio de 2009

Sending a parcel with Pos Indonesia

If you try to send a parcel through the official postal service in Indonesia you'll realize it's not a good idea.

First, we got a budget that was incorrect... at least it was different from the real price we paid 2 days later (it changed based on US dolar value).

Second, the weight of our parcel was slightly over-increased so we needed to remove some items to avoid exceeding the maximum of 20 kgs.

Third, they asked us to leave a deposit for the box we were going to use... and ordinary paper box they probably recovered from the trash.

Finally, they added a rudimentary packaging and the handwritten destination address.

I still can't understand why we trusted them.

martes, 30 de junio de 2009

What do you think of Pos Indonesia?

Let us know your opinion and personal experiences about Pos Indonesia.